F.A.Q's

 

Ordering

 




To place an order, simply click on your selected item, select your size preference and then click "add to bag". This will place the item in your shopping cart. Since your item has been added to your shopping cart, you can now easily continue shopping by adding more items to your shopping cart by following the same steps until you complete shopping. When you’re ready to check out, simply click on the checkout button to confirm your order then follow the prompts.


All prices on our website are GST inclusive. The price you see is the price you pay.


All our T-shirts and Tanks are made to match the best and latest fashion-fit measures. In other words, they intended to look just right. Neither too slim nor too loose.

However, since Sizing is different from item to another as well as body to another. Please have a look at our Sizing Charts for more details.


Firstly, you will receive a confirmation email once you have placed your order stating detailed information of what you have ordered and the amount paid. The rest is on us, we will start to process your order usually within 1 hour or less from your order and getting it ready for shipping. Once your order is shipped, you might be notified by an email that will include all the delivery information and the tracking number if applicable.


We continuously offer cool deals, events & giveaways. Check out the SALE page for what’s on offer right now.

However, the easiest way to know about our sales, events, giveaways & news is to join the benzene club newsletter – That will also get you instant 10% discount to use unlimitedly within one month.




Delivery



We offer Standard as well as Express shipping to any location in Australia where Australia Post can make deliveries.
• Standard Service: All major cities in Australia should expect delivery within 2-4 business days, while 7-10 business days for rural areas.
• Express Service: All major cities in Australia should allow 1 full business day after payment is cleared, while more than one business day for rural areas.
• These delivery times are estimates only, provided by Australia Post.


We will ship your order within 1-2 business day/s of receiving a cleared payment (sometimes within the same day). Once your order is shipped, you might be notified by an email that will include all the delivery information and the tracking number if applicable.




Yes, we deliver to PO Boxes. Australia Post will leave a note in your PO Box that you need to use to collect your order from the stated post office.



The postage cost is on us. Yes - we offer Free Express Shipping on all orders over $70 Australia wide.

However, for less than $70 orders, a $12.95 is the flat postage fee for Standard Postage Service Australia wide. While for only $2 more you get your purchase faster with Express Postage Service for $14.95 Australia wide.


We welcome all BENZENE’s gangs from Australia and from all over the world. However, right now BENZENE dedicates all its effort to serve Australian Customers Only.



Once you have placed an order, the shipping address is not supposed to be changed. However, if you need to do so please Contact us as soon as possible. If your order is still in an early processing stage, we might be able to help you.





Return & Exchange




Having an issue with your purchase. Not a problem at all. We understand that you may need to return or exchange item/s occasionally. We are here just for you. So if you are not 100% happy with your purchase, return to us. Simple As That.

Best Case Scenario: I changed my mind - It happens sometime.
• I got my item, but I want to exchange with something else. Different size, different colour or style. Not a problem, just return to us.
• We highly recommend checking availability for your new wanted item/s with us first.
Rare Case Scenario: Faulty Item - It doesn’t usually happen.
• In that case, we would like to apologize for this error and inconvenience. We always double check each order thoroughly before shipping to make sure we are sending the right and perfect garment to you.
• However, if you have mistakenly received a faulty or wrong item, please take a picture of the item and email this picture to us immediately along with your order number, and we will get back to you as soon as possible.

Important Stuff
• We will happily accept returns within 7 business days of receiving your item/s.
• All goods must be returned in their original condition, unworn, unwashed and must include all attached tags, stickers, boxes, casing, etc.
• All returned goods will be checked thoroughly on receiving before proceeding exchange or refund.
• Only Faulty items are eligible for full refund.
• Customers will be responsible for shipping and handling charges to return unwanted items. As well as any new freight charges when sending new goods back to customers.
• Benzene Clothing is not responsible for any lost or damaged goods that take place in transit to your address. Nor any items lost or damaged in transit returned by the customer.
• Sale items cannot be returned, exchanged or refunded. Sale items are a final sale.
• Benzene Clothing reserves the right to deny a refund of any goods returned if they do not meet our return policy requirements.




General





We deal with famous suppliers from all over the world. However, most of the work is done here in Australia, our designs start right here in Sydney and we use local professional printers and embroiderers to get the final garment ready for retailing.



Simply because we always trying to minimize the purchase price as much as possible.

Unlike many other retailers and brands, they include the shipping price into the purchase price and pretending that you as a customer getting a great deal with a free shipping. That Isn’t Right And We Don’t Do That.

However, with such varieties of Rugged styles and Urban designs, it is not hard to grab more than one item to top off your statement in-style. Once your purchase is over $70 then you get Free Express Shipping Australia Wide.


We welcome all feedbacks and/or suggestions. Please don’t hesitate, simply Contact Us and we will get back to you as soon as possible.



We appreciate your interest of being part of BENZENE’s team. At this stage we announce any vacancy on our social media platforms. However, if you really think you can add success to BENZENE, we would love to hear from you right now. Please Contact Us immediately and we will get back to you as soon as possible.



BENZENE offers a great business opportunity with very flexible policy regard Wholesale and/or Distribution. If you are interested in selling or distributing BENZENE Brand - we guaranty you the best corporation process in order to make this business relation mutually beneficial.

Please Contact Us regarding your Wholesale and/or Distribution query and we will get back to you shortly.

 

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